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Privacy Policy

Last Updated: 7/2/2026

1. Introduction

Welcome to Tether Flow ("we," "us," or "our"), operated by TetherHost Web LLP. We respect your privacy and are deeply committed to protecting your personal data. As a Meta Tech Provider integrating with the WhatsApp Business API, we adhere to strict data protection standards and comply with the Meta Platform Terms and Developer Policies.

This comprehensive Privacy Policy explains how we collect, use, process, and share information about you when you access or use our website, application, APIs, integrations, and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us when you use our Services. This includes, but is not limited to:

  • Account Information: Name, work email address, phone number, company name, and password.
  • Billing Information: Credit card details and billing address (processed securely via our payment gateways).
  • Communications: Information you provide when requesting support or communicating with our team.

2.2 Information from Meta Platforms (WhatsApp & Facebook)

To provide our core messaging infrastructure via the WhatsApp Cloud API, we process data on behalf of your business. As a Data Processor and Meta Tech Provider, we collect and process:

  • Messaging Data: Message content, media files, contact lists, message templates, and communication metadata (timestamps, delivery status).
  • Business Integration Data: Meta Business Account IDs, WhatsApp Business Account IDs, phone numbers, and access tokens required to facilitate the integration.

2.3 Automatically Collected Information

When you access our Services, we automatically collect certain information:

  • Log and Usage Data: IP addresses, browser type, operating system, referring URLs, device information, and pages viewed.
  • Cookies and Tracking: We use cookies to maintain your session, remember your preferences, and analyze platform usage.

3. How We Use Your Information

We strictly limit the use of your information to the following purposes:

  • Service Delivery: To operate, maintain, and provide the features of our WhatsApp messaging platform and shared inbox.
  • Meta Compliance: To ensure our integration functions correctly and strictly complies with the Meta Developer Policies and WhatsApp Business Policy.
  • Billing & Account Management: To process transactions, send invoices, and manage your subscription.
  • Security: To detect, prevent, and address technical issues, fraud, or unauthorized access.
  • Communication: To send technical notices, updates, security alerts, and support messages.

We do NOT sell, rent, or monetize your personal data or your end-users' messaging data to third parties under any circumstances.

4. Data Sharing and Disclosure

We only share your information in the following limited circumstances:

  • With Meta: Data required to facilitate the WhatsApp Cloud API integration, strictly subject to Meta's data processing terms.
  • Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting (AWS/GCP), payment processors). These providers are bound by strict confidentiality agreements.
  • Legal Requirements: If required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Tether Flow, our users, or others.

5. Data Retention and Security

We implement enterprise-grade technical and organizational measures to secure your data, including encryption in transit (HTTPS/TLS) and at rest.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your account is deleted, we securely purge your data and your end-users' communication history from our active databases.

6. Your Data Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data ("Right to be Forgotten").
  • Export your data in a structured, commonly used format.

For detailed instructions on how to invoke your right to data deletion, including automated deletion callbacks via Meta, please review our comprehensive Data Deletion Policy.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes via email or a prominent notice on our platform prior to the change becoming effective.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: legal@tetherflow.com
Company: TetherHost Web LLP
Address: 1ST FLOOR, MAHANAYAK BHAWAN Rajanagar Kendujhar Patna Orissa India 758017